1. Introduction
Manzil ("we", "us", or "our"), operated by GREATMALL DIGITAL, MCHJ, provides a freight platform that connects cargo owners and carriers across Central Asia and China. This Privacy Policy describes how we handle personal information when you use our websites and the Manzil Driver and Manzil Warehouse applications (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information we collect
We collect the following categories of information:
- Account information β your name, phone number, role (cargo owner or carrier), preferred language, and password.
- Carrier & vehicle data β for carriers, verification details such as vehicle type and plate number.
- Order & quote data β routes, origin and destination, cargo type, weight, dimensions, dates, prices, and shipment status.
- Location data β approximate or precise location where you enable it, to surface relevant cargo and track shipments.
- Communications β messages and contact confirmations exchanged through the Service.
- Device & usage data β device identifiers, app version, log data, and analytics about how you use the Service.
3. How we use it
We use personal information to:
- Operate the platform β match cargo with carriers, surface relevant Orders, and process Quotes;
- Verify carriers and help maintain trust and safety;
- Send service-related notifications about your Orders and account;
- Provide support, prevent fraud and abuse, and comply with legal obligations;
- Improve and develop the Service through analytics.
4. How we share it
To make the marketplace work, certain information is shared between users: when you submit or accept a Quote, relevant details β such as name, phone number, vehicle, plate, route, and price β are shared with the counterparty so the shipment can be arranged.
We also share information with service providers who process data on our behalf (such as hosting and analytics), and with authorities where required by law or to protect rights and safety. We do not sell your personal information.
5. Cross-border transfers
Because Manzil supports freight between Central Asia and China, your information may be processed in, or transferred to, countries other than the one in which you reside. Where required, we put appropriate safeguards in place to protect such transfers in accordance with applicable law.
6. Data retention
We retain personal information for as long as your account is active and as needed to provide the Service, resolve disputes, meet legal and tax obligations, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
7. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details in Section 11. We will respond as required by applicable law.
9. Languages
The Service is available in English, Uzbek, Kyrgyz, Uyghur, Russian and Chinese. If a translated version of this policy conflicts with the English version, the English version prevails to the extent permitted by local law.
10. Children
The Service is intended for users aged 18 and over and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
11. Changes & contact
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by other reasonable means and update the "Last updated" date above.
For privacy questions or requests, contact our data protection contact at sh.saidov@greatmall.uz or GREATMALL DIGITAL, MCHJ, Tashkent, Uzbekistan, Olmachi MFY, Tortariq str. 3-5. See also our Terms of Service.